FAQs

What is PEARLIVA's Warranty Policy?

We stand behind the quality of our jewellery products and offer a 8-month warranty from the date of delivery. Please note that the warranty can be claimed once the return period for the order has ended.

Please note that the warranty feature can only be availed on jewellery products.

Where will I get the refund money for the returned order?

In the case of a prepaid order, you can avail refund to the source account.

In case of a COD order, you can avail refund in any bank account of your choice.

When can I get the refund for my returned order?

We initiate the refunds within 48 hours of us receiving the product in our Warehouse.

For Prepaid orders: Refunds are initiated directly to the original payment source. Please note refund takes up to 7-10 working days for the refunded amount to reflect in your source account once the refund is initiated

For COD orders: You will be notified via email or SMS. A pay-out link will be shared, where you will have to fill in their account details. Please note it might take up to 24 hours for the refund to reflect in your account.

What should I do if the payment is deducted but I haven't received the order confirmation?

After making the payment, please allow up to 10-15 minutes to receive an order confirmation email or text message. If you haven't received any confirmation within 24 hours, please contact us via call, email, or chat, and we will assist you further. If the payment has been received by us, we will manually create your order and ship it. However, if the amount has not reached us, the payment gateway will automatically refund the amount to your original payment source within 7-10 working days.

What is your Cancellation Policy?

You can cancel your order from our Website. However, please note the cancellation window is open until your order is processed. We won't be able to take the cancellation request post that.

I placed the order by mistake, how can I cancel it?

To cancel your order, kindly Follow the below steps:

Firstly, Visit the PEARLIVA Website > Navigate to the Account/Profile section>Log in using your registered email address. Once logged in, you will be able to view your active order and find an option to cancel against your order ID if the order has not been processed yet.

In how many days will my return be picked up?

It takes up to 7-10 working days to get the return pick-up done from your location, once the return request has been placed. In case your return pick-up is not done within 15 working days, please reach out to us on support@pearliva.co Replies within 48 hours except holidays.